# How-to Q&A **URL:** https://community.dockflow.com/c/how-to/6.md [Latest](https://community.dockflow.com/latest.md) · [Categories](https://community.dockflow.com/categories.md) · [Tags](https://community.dockflow.com/tags.md) --- ## [About the How-to Q&A category](https://community.dockflow.com/t/about-the-how-to-q-a-category/8)
**Author:** [@michiel](https://community.dockflow.com/u/michiel)\ **Replies:** 0
--- ## [How do I read the container list on a shipment page](https://community.dockflow.com/t/how-do-i-read-the-container-list-on-a-shipment-page/44)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 11:46am UTC](https://community.dockflow.com/t/how-do-i-read-the-container-list-on-a-shipment-page/44 "2026-11-06T11:46:33Z")
Open the shipment and look at the container list. The list shows every container on the booking, and each row shows its latest milestone. Temporary test post, removed shortly. This second sentence was added afterwards so… --- ## [Why is there no temperature data for my reefer container, and how is a logger linked?](https://community.dockflow.com/t/why-is-there-no-temperature-data-for-my-reefer-container-and-how-is-a-logger-linked/37)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:29pm UTC](https://community.dockflow.com/t/why-is-there-no-temperature-data-for-my-reefer-container-and-how-is-a-logger-linked/37 "2026-11-05T20:29:35Z")
Temperature readings come from a device or logger linked to a container in the shipment. When nothing shows, check these four things. Is the right container selected? Temperature is shown per container. In a shipment w… --- ## [Which reference do I need to give Dockflow to track a shipment?](https://community.dockflow.com/t/which-reference-do-i-need-to-give-dockflow-to-track-a-shipment/36)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:29pm UTC](https://community.dockflow.com/t/which-reference-do-i-need-to-give-dockflow-to-track-a-shipment/36 "2026-11-05T20:29:14Z")
One of these is enough to start tracking: a container number, a bill of lading or a booking number. A shipment can appear as soon as a booking number is known, before any container is assigned. Which to send: Containe… --- ## [A container appeared on my shipment that does not belong to it. How do I remove it?](https://community.dockflow.com/t/a-container-appeared-on-my-shipment-that-does-not-belong-to-it-how-do-i-remove-it/35)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:28pm UTC](https://community.dockflow.com/t/a-container-appeared-on-my-shipment-that-does-not-belong-to-it-how-do-i-remove-it/35 "2026-11-05T20:28:53Z")
First check whether the container really is foreign. By default, Dockflow tracks every container the carrier lists under the bill of lading or booking you supplied, not only the ones you uploaded. So extra containers oft… --- ## [Why can't my forwarder or supplier see a purchase order I shared?](https://community.dockflow.com/t/why-cant-my-forwarder-or-supplier-see-a-purchase-order-i-shared/34)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:28pm UTC](https://community.dockflow.com/t/why-cant-my-forwarder-or-supplier-see-a-purchase-order-i-shared/34 "2026-11-05T20:28:32Z")
Usually the order is visible but sits somewhere the partner is not looking. Check these in order. Status filter on the partner’s side. If their view only shows open orders, an order whose current step is completed or w… --- ## [My shipments have disappeared from the dashboard. Where are they?](https://community.dockflow.com/t/my-shipments-have-disappeared-from-the-dashboard-where-are-they/33)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:28pm UTC](https://community.dockflow.com/t/my-shipments-have-disappeared-from-the-dashboard-where-are-they/33 "2026-11-05T20:28:12Z")
Most of the time the shipments are still there but have become inactive. The dashboard shows active shipments by default. Dockflow closes a shipment automatically at the end of its journey, for example a week after all … --- ## [Why does my dashboard show the same shipment several times?](https://community.dockflow.com/t/why-does-my-dashboard-show-the-same-shipment-several-times/32)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:27pm UTC](https://community.dockflow.com/t/why-does-my-dashboard-show-the-same-shipment-several-times/32 "2026-11-05T20:27:51Z")
This is usually a matter of how rows are counted rather than duplicate data. A shipment with several containers can appear once per container, depending on which view you are in. The Tradeflows view shows one row per s… --- ## [How do I share a dashboard view with everyone in my company?](https://community.dockflow.com/t/how-do-i-share-a-dashboard-view-with-everyone-in-my-company/31)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:27pm UTC](https://community.dockflow.com/t/how-do-i-share-a-dashboard-view-with-everyone-in-my-company/31 "2026-11-05T20:27:30Z")
Views you save are personal. To make a view appear for every user, add it to your company’s blueprint. A blueprint is the set of view tabs that users on the account see. Only an administrator can change it. Create and … --- ## [How do I make my own dashboard view with the columns and filters I need?](https://community.dockflow.com/t/how-do-i-make-my-own-dashboard-view-with-the-columns-and-filters-i-need/30)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:27pm UTC](https://community.dockflow.com/t/how-do-i-make-my-own-dashboard-view-with-the-columns-and-filters-i-need/30 "2026-11-05T20:27:09Z")
Any user can build personal views on the dashboard. Open Dashboard from the main menu. Start from the view closest to what you want, for example Tradeflows (one row per shipment) or Containers (one row per container). C… --- ## [A new user never received the welcome email. How can they log in?](https://community.dockflow.com/t/a-new-user-never-received-the-welcome-email-how-can-they-log-in/29)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:26pm UTC](https://community.dockflow.com/t/a-new-user-never-received-the-welcome-email-how-can-they-log-in/29 "2026-11-05T20:26:48Z")
The welcome email only carries a login link. The user does not need that email to get in. Ask the user to go to app.dockflow.com, or to the login page their forwarder gave them. Choose ‘Login with email link’ and enter… --- ## [How do I give a new colleague access to Dockflow?](https://community.dockflow.com/t/how-do-i-give-a-new-colleague-access-to-dockflow/28)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:26pm UTC](https://community.dockflow.com/t/how-do-i-give-a-new-colleague-access-to-dockflow/28 "2026-11-05T20:26:27Z")
An administrator on your account can add users directly, without contacting support. In Dockflow, open Settings (bottom left) and choose Organisation. In the user list, click the + button to add a user. Fill in the ema…