# Latest **URL:** https://community.dockflow.com/latest.md [Latest](https://community.dockflow.com/latest.md) · [Categories](https://community.dockflow.com/categories.md) · [Tags](https://community.dockflow.com/tags.md) --- ## [Closed tradeflows reopened and old files were imported again](https://community.dockflow.com/t/closed-tradeflows-reopened-and-old-files-were-imported-again/45)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 12:07pm UTC](https://community.dockflow.com/t/closed-tradeflows-reopened-and-old-files-were-imported-again/45 "2026-11-06T12:07:44Z")
Status: Fixed since November 2026 How to recognise it While the problem existed, a tradeflow that had been closed could show as open again. Files that had already been handled could appear as new imports. This could ha… --- ## [Why is there no temperature data for my reefer container, and how is a logger linked?](https://community.dockflow.com/t/why-is-there-no-temperature-data-for-my-reefer-container-and-how-is-a-logger-linked/37)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:29pm UTC](https://community.dockflow.com/t/why-is-there-no-temperature-data-for-my-reefer-container-and-how-is-a-logger-linked/37 "2026-11-05T20:29:35Z")
Temperature readings come from a device or logger linked to a container in the shipment. When nothing shows, check these four things. Is the right container selected? Temperature is shown per container. In a shipment w… --- ## [Which reference do I need to give Dockflow to track a shipment?](https://community.dockflow.com/t/which-reference-do-i-need-to-give-dockflow-to-track-a-shipment/36)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:29pm UTC](https://community.dockflow.com/t/which-reference-do-i-need-to-give-dockflow-to-track-a-shipment/36 "2026-11-05T20:29:14Z")
One of these is enough to start tracking: a container number, a bill of lading or a booking number. A shipment can appear as soon as a booking number is known, before any container is assigned. Which to send: Containe… --- ## [A container appeared on my shipment that does not belong to it. How do I remove it?](https://community.dockflow.com/t/a-container-appeared-on-my-shipment-that-does-not-belong-to-it-how-do-i-remove-it/35)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:28pm UTC](https://community.dockflow.com/t/a-container-appeared-on-my-shipment-that-does-not-belong-to-it-how-do-i-remove-it/35 "2026-11-05T20:28:53Z")
First check whether the container really is foreign. By default, Dockflow tracks every container the carrier lists under the bill of lading or booking you supplied, not only the ones you uploaded. So extra containers oft… --- ## [Why can't my forwarder or supplier see a purchase order I shared?](https://community.dockflow.com/t/why-cant-my-forwarder-or-supplier-see-a-purchase-order-i-shared/34)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:28pm UTC](https://community.dockflow.com/t/why-cant-my-forwarder-or-supplier-see-a-purchase-order-i-shared/34 "2026-11-05T20:28:32Z")
Usually the order is visible but sits somewhere the partner is not looking. Check these in order. Status filter on the partner’s side. If their view only shows open orders, an order whose current step is completed or w… --- ## [My shipments have disappeared from the dashboard. Where are they?](https://community.dockflow.com/t/my-shipments-have-disappeared-from-the-dashboard-where-are-they/33)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:28pm UTC](https://community.dockflow.com/t/my-shipments-have-disappeared-from-the-dashboard-where-are-they/33 "2026-11-05T20:28:12Z")
Most of the time the shipments are still there but have become inactive. The dashboard shows active shipments by default. Dockflow closes a shipment automatically at the end of its journey, for example a week after all … --- ## [Why does my dashboard show the same shipment several times?](https://community.dockflow.com/t/why-does-my-dashboard-show-the-same-shipment-several-times/32)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:27pm UTC](https://community.dockflow.com/t/why-does-my-dashboard-show-the-same-shipment-several-times/32 "2026-11-05T20:27:51Z")
This is usually a matter of how rows are counted rather than duplicate data. A shipment with several containers can appear once per container, depending on which view you are in. The Tradeflows view shows one row per s… --- ## [How do I share a dashboard view with everyone in my company?](https://community.dockflow.com/t/how-do-i-share-a-dashboard-view-with-everyone-in-my-company/31)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:27pm UTC](https://community.dockflow.com/t/how-do-i-share-a-dashboard-view-with-everyone-in-my-company/31 "2026-11-05T20:27:30Z")
Views you save are personal. To make a view appear for every user, add it to your company’s blueprint. A blueprint is the set of view tabs that users on the account see. Only an administrator can change it. Create and … --- ## [How do I make my own dashboard view with the columns and filters I need?](https://community.dockflow.com/t/how-do-i-make-my-own-dashboard-view-with-the-columns-and-filters-i-need/30)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:27pm UTC](https://community.dockflow.com/t/how-do-i-make-my-own-dashboard-view-with-the-columns-and-filters-i-need/30 "2026-11-05T20:27:09Z")
Any user can build personal views on the dashboard. Open Dashboard from the main menu. Start from the view closest to what you want, for example Tradeflows (one row per shipment) or Containers (one row per container). C… --- ## [A new user never received the welcome email. How can they log in?](https://community.dockflow.com/t/a-new-user-never-received-the-welcome-email-how-can-they-log-in/29)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:26pm UTC](https://community.dockflow.com/t/a-new-user-never-received-the-welcome-email-how-can-they-log-in/29 "2026-11-05T20:26:48Z")
The welcome email only carries a login link. The user does not need that email to get in. Ask the user to go to app.dockflow.com, or to the login page their forwarder gave them. Choose ‘Login with email link’ and enter… --- ## [How do I give a new colleague access to Dockflow?](https://community.dockflow.com/t/how-do-i-give-a-new-colleague-access-to-dockflow/28)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:26pm UTC](https://community.dockflow.com/t/how-do-i-give-a-new-colleague-access-to-dockflow/28 "2026-11-05T20:26:27Z")
An administrator on your account can add users directly, without contacting support. In Dockflow, open Settings (bottom left) and choose Organisation. In the user list, click the + button to add a user. Fill in the ema… --- ## [An MSC shipment showed an extra stop at a port it never visited](https://community.dockflow.com/t/an-msc-shipment-showed-an-extra-stop-at-a-port-it-never-visited/27)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:26pm UTC](https://community.dockflow.com/t/an-msc-shipment-showed-an-extra-stop-at-a-port-it-never-visited/27 "2026-11-05T20:26:07Z")
Status: Fixed since October 2026 How to recognise it An MSC shipment showed an unexpected stop at a specific port in a country where MSC had only named the country, for example India or Algeria. Which shipments this a… --- ## [Planned Arkas and Hapag-Lloyd events appeared as already done](https://community.dockflow.com/t/planned-arkas-and-hapag-lloyd-events-appeared-as-already-done/26)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:25pm UTC](https://community.dockflow.com/t/planned-arkas-and-hapag-lloyd-events-appeared-as-already-done/26 "2026-11-05T20:25:46Z")
Status: Fixed since October 2026 How to recognise it An Arkas or Hapag-Lloyd loading or departure planned for the next morning was shown as done the evening before. Which shipments this affects Arkas and Hapag-Lloyd … --- ## [Hapag-Lloyd vessel times at Tanger Med were an hour late](https://community.dockflow.com/t/hapag-lloyd-vessel-times-at-tanger-med-were-an-hour-late/25)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:25pm UTC](https://community.dockflow.com/t/hapag-lloyd-vessel-times-at-tanger-med-were-an-hour-late/25 "2026-11-05T20:25:25Z")
Status: Fixed since October 2026 How to recognise it A Hapag-Lloyd vessel arrival or departure at Tanger Med, and sometimes at Tenerife, Mazatlan, Matadi or Punta Arenas, appeared one hour later than the vessel’s actua… --- ## [Shipments booked under Deutsche Afrika-Linien were not updated by Hapag-Lloyd](https://community.dockflow.com/t/shipments-booked-under-deutsche-afrika-linien-were-not-updated-by-hapag-lloyd/24)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:25pm UTC](https://community.dockflow.com/t/shipments-booked-under-deutsche-afrika-linien-were-not-updated-by-hapag-lloyd/24 "2026-11-05T20:25:04Z")
Status: Fixed since October 2026 How to recognise it A shipment with Deutsche Afrika-Linien (DAL) as carrier showed no updates, although Hapag-Lloyd tracked the same containers. Which shipments this affects Shipments… --- ## [A shipment showed another trade's container, vessel or arrival date when its bill of lading was a placeholder](https://community.dockflow.com/t/a-shipment-showed-another-trades-container-vessel-or-arrival-date-when-its-bill-of-lading-was-a-placeholder/23)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:24pm UTC](https://community.dockflow.com/t/a-shipment-showed-another-trades-container-vessel-or-arrival-date-when-its-bill-of-lading-was-a-placeholder/23 "2026-11-05T20:24:43Z")
Status: Fixed since September 2026 How to recognise it A shipment whose bill of lading or booking field held a word such as PENDING, or a run of the same character such as 000000, showed a container, vessel or ETA that… --- ## [Placeholder container numbers were searched as if they were real containers](https://community.dockflow.com/t/placeholder-container-numbers-were-searched-as-if-they-were-real-containers/22)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:24pm UTC](https://community.dockflow.com/t/placeholder-container-numbers-were-searched-as-if-they-were-real-containers/22 "2026-11-05T20:24:23Z")
Status: Fixed since August 2026 How to recognise it A shipment that held a stand-in container number, such as four letters followed by all zeros or 1234567, kept being searched with carriers and terminals, and could pi… --- ## [Container movements at PSA terminals in Antwerp sometimes did not appear](https://community.dockflow.com/t/container-movements-at-psa-terminals-in-antwerp-sometimes-did-not-appear/21)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:24pm UTC](https://community.dockflow.com/t/container-movements-at-psa-terminals-in-antwerp-sometimes-did-not-appear/21 "2026-11-05T20:24:02Z")
Status: Fixed since June 2026 How to recognise it A container handled at a PSA terminal in Antwerp showed no terminal movements, although the terminal had recorded at least one movement for it. Which shipments this af… --- ## [ACL shipments lost all their dates when ACL left one date blank](https://community.dockflow.com/t/acl-shipments-lost-all-their-dates-when-acl-left-one-date-blank/20)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:23pm UTC](https://community.dockflow.com/t/acl-shipments-lost-all-their-dates-when-acl-left-one-date-blank/20 "2026-11-05T20:23:41Z")
Status: Fixed since August 2026 How to recognise it An Atlantic Container Line (ACL) shipment showed no dates for any of its containers, while ACL’s own tracking showed real sailing and discharge dates. Which shipment… --- ## [MSC bills of lading written with both MSCU and MEDU did not track](https://community.dockflow.com/t/msc-bills-of-lading-written-with-both-mscu-and-medu-did-not-track/19)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:23pm UTC](https://community.dockflow.com/t/msc-bills-of-lading-written-with-both-mscu-and-medu-did-not-track/19 "2026-11-05T20:23:20Z")
Status: Fixed since August 2026 How to recognise it An MSC shipment whose bill of lading started with both MSCU and MEDU, one after the other, never received carrier updates. Which shipments this affects MSC shipment… --- ## [HMM bills of lading with HDMU in front did not track](https://community.dockflow.com/t/hmm-bills-of-lading-with-hdmu-in-front-did-not-track/17)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 8:21pm UTC](https://community.dockflow.com/t/hmm-bills-of-lading-with-hdmu-in-front-did-not-track/17 "2026-11-05T20:21:56Z")
Status: Fixed since August 2026 How to recognise it A shipment whose HMM bill of lading was entered with the letters HDMU in front showed no carrier updates. The same bill entered without HDMU tracked normally. Which … --- ## [Privacy Policy](https://community.dockflow.com/t/privacy-policy/12)
**Author:** [@michiel](https://community.dockflow.com/u/michiel)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 7:46pm UTC](https://community.dockflow.com/t/privacy-policy/12 "2026-11-05T19:46:04Z")
Last updated: 5 November 2026 This notice covers the Dockflow Community at community.dockflow.com. The Dockflow website privacy policy (Dockflow Privacy Policy | Dockflow) covers the website; customer use of the Dockflo… --- ## [Terms of Service](https://community.dockflow.com/t/terms-of-service/11)
**Author:** [@michiel](https://community.dockflow.com/u/michiel)\ **Replies:** 0\ **Last updated:** [November 5, 2026, 7:46pm UTC](https://community.dockflow.com/t/terms-of-service/11 "2026-11-05T19:46:02Z")
Last updated: 5 November 2026 The Dockflow Community at community.dockflow.com (“the Community”) is run by Dockflow BV, The Beacon, Sint-Pietersvliet 7, 2000 Antwerpen, Belgium (hello@dockflow.com). By creating an accou…