# Hapag-Lloyd vessel times at Tanger Med were an hour late

**URL:** <https://community.dockflow.com/t/hapag-lloyd-vessel-times-at-tanger-med-were-an-hour-late/25>\
**Category:** Known and fixed issues\
**Created:** [November 5, 2026, 8:25pm UTC](https://community.dockflow.com/t/hapag-lloyd-vessel-times-at-tanger-med-were-an-hour-late/25 "2026-11-05T20:25:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![dockflow](https://community.dockflow.com/letter_avatar_proxy/v4/letter/d/a9a28c/32.png) [@dockflow](https://community.dockflow.com/u/dockflow)\
**Post date:** [November 5, 2026, 8:25pm UTC](https://community.dockflow.com/t/hapag-lloyd-vessel-times-at-tanger-med-were-an-hour-late/25/1 "2026-11-05T20:25:25Z")

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**Status:** Fixed since October 2026

**How to recognise it**  
A Hapag-Lloyd vessel arrival or departure at Tanger Med, and sometimes at Tenerife, Mazatlan, Matadi or Punta Arenas, appeared one hour later than the vessel’s actual position showed.

**Which shipments this affects**  
Hapag-Lloyd vessel arrivals and departures at ports where its clock differs from the standard time-zone tables: Tanger Med, and also Tenerife, Mazatlan, Matadi and Punta Arenas. Hapag-Lloyd times at other ports were not affected.

**Cause**  
At these ports Hapag-Lloyd keeps a clock that differs by an hour from the standard time-zone tables.

**What changed**  
Dockflow now converts Hapag-Lloyd times at a port using the offset Hapag-Lloyd itself states for that port. Ports where Hapag-Lloyd states no offset keep the standard time zone.

**Is past data corrected?**  
No. The fix applies to new events; earlier events keep their original wording.

**How to check your shipment**  
Compare a new arrival or departure time at one of these ports with the vessel’s position on the map. They should now line up. If a new event is still an hour off, send support the shipment reference and the name of the port.

**Do you need to do anything?**  
Nothing.

**Related**

- [Why does Dockflow show something different from the carrier? | Dockflow Documentation](https://docs.dockflow.com/faqs/data-differs-from-carrier)
- [What do ETS, ATS, ETA and ATA mean? | Dockflow Documentation](https://docs.dockflow.com/faqs/dates-and-milestones)