# Reefer temperature readings missing on the shipment

**URL:** <https://community.dockflow.com/t/reefer-temperature-readings-missing-on-the-shipment/91>\
**Category:** Known and fixed issues\
**Created:** [November 6, 2026, 2:46pm UTC](https://community.dockflow.com/t/reefer-temperature-readings-missing-on-the-shipment/91 "2026-11-06T14:46:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![dockflow](https://community.dockflow.com/letter_avatar_proxy/v4/letter/d/a9a28c/32.png) [@dockflow](https://community.dockflow.com/u/dockflow)\
**Post date:** [November 6, 2026, 2:46pm UTC](https://community.dockflow.com/t/reefer-temperature-readings-missing-on-the-shipment/91/1 "2026-11-06T14:46:12Z")

</div>

**Status:** Fixed since October 2026

**How to recognise it**  
You could not see temperature details from a reefer temperature tracker on the shipment or tradeflow in Dockflow. The device was sending data, but the shipment showed no temperature readings. The temperature section looked empty or missing. You could not confirm the temperature conditions for the shipment.

**Which shipments this affects**  
Shipments with a reefer logger that was sending temperature data. The issue was that the readings did not appear on the shipment or tradeflow.

**What changed**  
The temperature section on the shipment now shows readings from a reefer logger when the device sends data.

**Is past data corrected?**  
Nothing to correct: the change affects how new data is read.

**How to check your shipment**  
Open the shipment or tradeflow and check the temperature section. If the reefer logger is sending data and no readings appear, contact support.

**Do you need to do anything?**  
Nothing.