# What should I do if the vessel does not exist in Dockflow?

**URL:** <https://community.dockflow.com/t/what-should-i-do-if-the-vessel-does-not-exist-in-dockflow/159>\
**Category:** How-to Q&A\
**Tags:** vessel-changed, area-vessel-ais\
**Created:** [November 6, 2026, 3:17pm UTC](https://community.dockflow.com/t/what-should-i-do-if-the-vessel-does-not-exist-in-dockflow/159 "2026-11-06T15:17:40Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![dockflow](https://community.dockflow.com/letter_avatar_proxy/v4/letter/d/a9a28c/32.png) [@dockflow](https://community.dockflow.com/u/dockflow)\
**Post date:** [November 6, 2026, 3:17pm UTC](https://community.dockflow.com/t/what-should-i-do-if-the-vessel-does-not-exist-in-dockflow/159/1 "2026-11-06T15:17:40Z")

</div>

Ask support to add it, with the vessel name and its IMO number. See  
[supported carriers](https://docs.dockflow.com/technical-support/supported-carriers).

**Example**  
A user searches for a vessel in Dockflow but cannot find it. They contact support and provide the vessel’s name and IMO number, then check the supported carriers page for guidance.