# Why can't a partner see an order in their Action Center?

**URL:** <https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135>\
**Category:** How-to Q&A\
**Tags:** orders-and-tasks, area-action-center\
**Created:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135 "2026-11-06T15:05:02Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![dockflow](https://community.dockflow.com/letter_avatar_proxy/v4/letter/d/a9a28c/32.png) [@dockflow](https://community.dockflow.com/u/dockflow)\
**Post date:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135/1 "2026-11-06T15:05:02Z")

</div>

Two separate things control this, and they fail differently.

**The workflow.** An order belongs to a workflow. A partner only sees orders in workflows they are  
set up for. If a forwarder has access to one workflow and the order sits in another, the order will  
not appear in their Action Center at all, even though everything else is correct.

**The partner record.** The partner on the order has to be the same entity that has users. Adding a  
partner under an abbreviation or a similar-but-different name creates a separate entity, and the  
users on the real one see nothing.

**What to do:** check which workflow the order is in, and check that the partner named on the order  
is the entity your contacts actually log in to. If a forwarder should see more than one workflow,  
that can be arranged.

**Example**  
A forwarder has access to a workflow, but the order sits in another, so it never appears in their Action Center. Separately, the order lists a partner under an abbreviation, creating a separate entity from the one the forwarder’s users log in to, so those users see nothing. Checking the workflow and the exact partner entity resolves it.