# Why does a completed step reopen by itself after booking?

**URL:** <https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139>\
**Category:** How-to Q&A\
**Tags:** orders-and-tasks, area-action-center\
**Created:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139 "2026-11-06T15:06:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![dockflow](https://community.dockflow.com/letter_avatar_proxy/v4/letter/d/a9a28c/32.png) [@dockflow](https://community.dockflow.com/u/dockflow)\
**Post date:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139/1 "2026-11-06T15:06:11Z")

</div>

If an order re-enters “Suggest Sailing” with status **Not started** after the sailing was already  
suggested, confirmed and booked, check whether your source system re-sent the order.

Re-sending order data with an updated requested ETA causes the workflow to re-evaluate, and that  
can reopen an earlier step. Even a small change to the requested ETA is enough. The step reopens  
regardless of how far the shipment has progressed, including after the vessel has sailed.

**What to do:** if this happens routinely, look at how often your system re-sends orders and  
whether the requested ETA changes with each send.

**Example**  
An order was already suggested, confirmed, and booked. The source system then re-sent the order data with a small requested ETA change. The workflow re-evaluated and reopened an earlier step, returning the order to Suggest Sailing with status Not started even though the shipment had progressed. If this happens routinely, check re-send frequency and ETA changes.