# \#area-action-center **URL:** https://community.dockflow.com/tag/area-action-center/22.md [Latest](https://community.dockflow.com/latest.md) · [Categories](https://community.dockflow.com/categories.md) · [Tags](https://community.dockflow.com/tags.md) --- ## [Who enters the delay reason on a cargo availability advice?](https://community.dockflow.com/t/who-enters-the-delay-reason-on-a-cargo-availability-advice/141)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/who-enters-the-delay-reason-on-a-cargo-availability-advice/141 "2026-11-06T15:06:46Z")
The delay on a cargo availability advice comes from the supplier, in one of two ways: At the start. The supplier already knows there will be a delay and enters a later ready date when first handling the task. Afterwar… --- ## [How do I reset an order so the supplier can submit a new cargo availability date?](https://community.dockflow.com/t/how-do-i-reset-an-order-so-the-supplier-can-submit-a-new-cargo-availability-date/140)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/how-do-i-reset-an-order-so-the-supplier-can-submit-a-new-cargo-availability-date/140 "2026-11-06T15:06:29Z")
If a supplier needs to submit a new cargo availability date, the order can be reset from the Action Center. The reset clears the previous cargo dates and returns the order to the supplier. You do not need to contact su… --- ## [Why does a completed step reopen by itself after booking?](https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139 "2026-11-06T15:06:11Z")
If an order re-enters “Suggest Sailing” with status Not started after the sailing was already suggested, confirmed and booked, check whether your source system re-sent the order. Re-sending order data with an updated r… --- ## [Why is an order still active in Dockflow after I cancelled it in my ERP?](https://community.dockflow.com/t/why-is-an-order-still-active-in-dockflow-after-i-cancelled-it-in-my-erp/138)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-is-an-order-still-active-in-dockflow-after-i-cancelled-it-in-my-erp/138 "2026-11-06T15:05:54Z")
Cancelling an order in your own ERP or TMS does not cancel it in Dockflow. The two are only connected in one direction: your system sends orders in, and a cancellation is only reflected here if it is sent as an update. … --- ## [Why does my order show as waived instead of completed?](https://community.dockflow.com/t/why-does-my-order-show-as-waived-instead-of-completed/137)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-does-my-order-show-as-waived-instead-of-completed/137 "2026-11-06T15:05:37Z")
Waived means the workflow steps were bypassed rather than completed. The usual cause is that a B/L or booking number was added through the API before the manual steps in the Action Center were finished. Tracking then s… --- ## [Why doesn't an order with no container assigned appear in the Containers view?](https://community.dockflow.com/t/why-doesnt-an-order-with-no-container-assigned-appear-in-the-containers-view/136)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-doesnt-an-order-with-no-container-assigned-appear-in-the-containers-view/136 "2026-11-06T15:05:19Z")
An order with no container assigned will not appear in the Containers view, because there is no container to list. It exists, and it is visible in the Tradeflows view. If a set of new orders seems to be missing, confir… --- ## [Why can't a partner see an order in their Action Center?](https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135 "2026-11-06T15:05:02Z")
Two separate things control this, and they fail differently. The workflow. An order belongs to a workflow. A partner only sees orders in workflows they are set up for. If a forwarder has access to one workflow and the …