# \#may-be-outdated **URL:** https://community.dockflow.com/tag/may-be-outdated/23.md [Latest](https://community.dockflow.com/latest.md) · [Categories](https://community.dockflow.com/categories.md) · [Tags](https://community.dockflow.com/tags.md) --- ## [Why is the same container appearing in multiple shipments?](https://community.dockflow.com/t/why-is-the-same-container-appearing-in-multiple-shipments/171)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:21pm UTC](https://community.dockflow.com/t/why-is-the-same-container-appearing-in-multiple-shipments/171 "2026-11-06T15:21:04Z")
This is usually not an error. Containers are reused across journeys, and the platform supports the same container number existing in several shipments. In most cases the earlier shipment is already deactivated and ther… --- ## [Why is my container flagged as not in the booking/BL and not getting tracking data?](https://community.dockflow.com/t/why-is-my-container-flagged-as-not-in-the-booking-bl-and-not-getting-tracking-data/170)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:20pm UTC](https://community.dockflow.com/t/why-is-my-container-flagged-as-not-in-the-booking-bl-and-not-getting-tracking-data/170 "2026-11-06T15:20:47Z")
Dockflow checks the containers you supply against what the carrier reports for that booking or B/L. When a container is not on the carrier’s list, it is marked with the container not in booking/BL flag. That container… --- ## [Why do containers from another file appear on my tradeflow?](https://community.dockflow.com/t/why-do-containers-from-another-file-appear-on-my-tradeflow/169)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:20pm UTC](https://community.dockflow.com/t/why-do-containers-from-another-file-appear-on-my-tradeflow/169 "2026-11-06T15:20:30Z")
This is the most common cause of containers you did not expect. If more than one booking or B/L arrives on the same file, Dockflow tracks them all, and the containers from each are attached to the tradeflow. The sympto… --- ## [Why does a shipment exist but not appear in my Dockflow view?](https://community.dockflow.com/t/why-does-a-shipment-exist-but-not-appear-in-my-dockflow-view/153)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:15pm UTC](https://community.dockflow.com/t/why-does-a-shipment-exist-but-not-appear-in-my-dockflow-view/153 "2026-11-06T15:15:58Z")
The shipment exists and has data, but it is not in your view. Dockflow deactivates a tradeflow once transport is complete, for example after the container has been returned empty, and dashboards filter to active shipme… --- ## [Why can’t I track my tradeflow reference if it never reached Dockflow?](https://community.dockflow.com/t/why-can-t-i-track-my-tradeflow-reference-if-it-never-reached-dockflow/152)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:15pm UTC](https://community.dockflow.com/t/why-can-t-i-track-my-tradeflow-reference-if-it-never-reached-dockflow/152 "2026-11-06T15:15:41Z")
Here the tradeflow is not empty, it does not exist. Nothing can be tracked because nothing arrived. Two possibilities, and they are worth separating before anyone starts investigating: It was never sent. Support can … --- ## [Why are containers from my booking or B/L not being tracked?](https://community.dockflow.com/t/why-are-containers-from-my-booking-or-b-l-not-being-tracked/151)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:15pm UTC](https://community.dockflow.com/t/why-are-containers-from-my-booking-or-b-l-not-being-tracked/151 "2026-11-06T15:15:24Z")
Your account may have the setting “Do not import unknown containers from booking and B/Ls” enabled. With it on, Dockflow tracks only the containers you explicitly include in your upload, and ignores any other container… --- ## [Why is there no vessel name or ETA for my destination leg?](https://community.dockflow.com/t/why-is-there-no-vessel-name-or-eta-for-my-destination-leg/150)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:09pm UTC](https://community.dockflow.com/t/why-is-there-no-vessel-name-or-eta-for-my-destination-leg/150 "2026-11-06T15:09:23Z")
A shipment can be tracking correctly and still show no vessel name and no ETA for the destination, because the carrier has only confirmed the earlier part of the route. A typical case: the carrier has confirmed the dee… --- ## [Why does my carrier return almost nothing at B/L level but answer properly by container number?](https://community.dockflow.com/t/why-does-my-carrier-return-almost-nothing-at-b-l-level-but-answer-properly-by-container-number/149)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:09pm UTC](https://community.dockflow.com/t/why-does-my-carrier-return-almost-nothing-at-b-l-level-but-answer-properly-by-container-number/149 "2026-11-06T15:09:05Z")
Some carriers return a full transport plan when you ask by B/L. Others return almost nothing at B/L level: no containers, no milestones, sometimes only the port of loading and port of discharge. The same carrier will o… --- ## [Why does Dockflow show nothing when the carrier doesn't recognise my B/L?](https://community.dockflow.com/t/why-does-dockflow-show-nothing-when-the-carrier-doesnt-recognise-my-b-l/148)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:08pm UTC](https://community.dockflow.com/t/why-does-dockflow-show-nothing-when-the-carrier-doesnt-recognise-my-b-l/148 "2026-11-06T15:08:48Z")
This is the most common cause of a shipment with no data. If the carrier does not recognise the B/L or booking number you supplied, Dockflow has nothing to show. Three variants, all seen regularly: A mistyped B/L. A … --- ## [How should I report a merged shipment or a transhipment after the final port when the Console already classes it as an anomaly?](https://community.dockflow.com/t/how-should-i-report-a-merged-shipment-or-a-transhipment-after-the-final-port-when-the-console-already-classes-it-as-an-anomaly/147)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:08pm UTC](https://community.dockflow.com/t/how-should-i-report-a-merged-shipment-or-a-transhipment-after-the-final-port-when-the-console-already-classes-it-as-an-anomaly/147 "2026-11-06T15:08:31Z")
These are worth reporting: merged shipments, milestones in an impossible order, a plan that starts and ends at the same port, or a transhipment appearing after the final port. These have names and a definition - see an… --- ## [Why is a milestone shown on the carrier’s page missing in Dockflow?](https://community.dockflow.com/t/why-is-a-milestone-shown-on-the-carrier-s-page-missing-in-dockflow/146)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:08pm UTC](https://community.dockflow.com/t/why-is-a-milestone-shown-on-the-carrier-s-page-missing-in-dockflow/146 "2026-11-06T15:08:13Z")
The carrier’s own page shows an event, the rest of the shipment tracks normally, and that one event is absent. Example A carrier’s page shows a milestone for a shipment. In Dockflow, the rest of the shipment’s events … --- ## [Why is my container shown in the wrong place when the carrier's location code and name disagree?](https://community.dockflow.com/t/why-is-my-container-shown-in-the-wrong-place-when-the-carriers-location-code-and-name-disagree/145)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:07pm UTC](https://community.dockflow.com/t/why-is-my-container-shown-in-the-wrong-place-when-the-carriers-location-code-and-name-disagree/145 "2026-11-06T15:07:56Z")
Carriers send location codes and names that do not always agree, and some codes are valid identifiers for a completely different place. A leg routed through somewhere implausible for the trade lane is worth reporting; … --- ## [Why does the same event date keep alternating between the same values across updates without converging?](https://community.dockflow.com/t/why-does-the-same-event-date-keep-alternating-between-the-same-values-across-updates-without-converging/144)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:07pm UTC](https://community.dockflow.com/t/why-does-the-same-event-date-keep-alternating-between-the-same-values-across-updates-without-converging/144 "2026-11-06T15:07:38Z")
Not a carrier revising its own estimate, which is normal, but the same event reading 24/03, then 30/03, then 24/03 again across successive updates, without converging. Example A container’s event date appears as a val… --- ## [Why did a confirmed time change by days after the event?](https://community.dockflow.com/t/why-did-a-confirmed-time-change-by-days-after-the-event/143)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:07pm UTC](https://community.dockflow.com/t/why-did-a-confirmed-time-change-by-days-after-the-event/143 "2026-11-06T15:07:21Z")
A confirmed actual can still be revised. Revisions of a few hours after confirmation are common and are not a fault. Report it when the change is large - days rather than hours - or when a confirmed arrival ends up da… --- ## [Why does a Dockflow value stay behind the carrier page after repeated refreshes?](https://community.dockflow.com/t/why-does-a-dockflow-value-stay-behind-the-carrier-page-after-repeated-refreshes/142)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:07pm UTC](https://community.dockflow.com/t/why-does-a-dockflow-value-stay-behind-the-carrier-page-after-repeated-refreshes/142 "2026-11-06T15:07:04Z")
A value trailing the carrier’s own page for a while is normal rather than a defect - that case is explained here. What is worth reporting is a value that stays behind across several days, because that is the shipment n… --- ## [Who enters the delay reason on a cargo availability advice?](https://community.dockflow.com/t/who-enters-the-delay-reason-on-a-cargo-availability-advice/141)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/who-enters-the-delay-reason-on-a-cargo-availability-advice/141 "2026-11-06T15:06:46Z")
The delay on a cargo availability advice comes from the supplier, in one of two ways: At the start. The supplier already knows there will be a delay and enters a later ready date when first handling the task. Afterwar… --- ## [How do I reset an order so the supplier can submit a new cargo availability date?](https://community.dockflow.com/t/how-do-i-reset-an-order-so-the-supplier-can-submit-a-new-cargo-availability-date/140)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/how-do-i-reset-an-order-so-the-supplier-can-submit-a-new-cargo-availability-date/140 "2026-11-06T15:06:29Z")
If a supplier needs to submit a new cargo availability date, the order can be reset from the Action Center. The reset clears the previous cargo dates and returns the order to the supplier. You do not need to contact su… --- ## [Why does a completed step reopen by itself after booking?](https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:06pm UTC](https://community.dockflow.com/t/why-does-a-completed-step-reopen-by-itself-after-booking/139 "2026-11-06T15:06:11Z")
If an order re-enters “Suggest Sailing” with status Not started after the sailing was already suggested, confirmed and booked, check whether your source system re-sent the order. Re-sending order data with an updated r… --- ## [Why is an order still active in Dockflow after I cancelled it in my ERP?](https://community.dockflow.com/t/why-is-an-order-still-active-in-dockflow-after-i-cancelled-it-in-my-erp/138)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-is-an-order-still-active-in-dockflow-after-i-cancelled-it-in-my-erp/138 "2026-11-06T15:05:54Z")
Cancelling an order in your own ERP or TMS does not cancel it in Dockflow. The two are only connected in one direction: your system sends orders in, and a cancellation is only reflected here if it is sent as an update. … --- ## [Why does my order show as waived instead of completed?](https://community.dockflow.com/t/why-does-my-order-show-as-waived-instead-of-completed/137)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-does-my-order-show-as-waived-instead-of-completed/137 "2026-11-06T15:05:37Z")
Waived means the workflow steps were bypassed rather than completed. The usual cause is that a B/L or booking number was added through the API before the manual steps in the Action Center were finished. Tracking then s… --- ## [Why doesn't an order with no container assigned appear in the Containers view?](https://community.dockflow.com/t/why-doesnt-an-order-with-no-container-assigned-appear-in-the-containers-view/136)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-doesnt-an-order-with-no-container-assigned-appear-in-the-containers-view/136 "2026-11-06T15:05:19Z")
An order with no container assigned will not appear in the Containers view, because there is no container to list. It exists, and it is visible in the Tradeflows view. If a set of new orders seems to be missing, confir… --- ## [Why can't a partner see an order in their Action Center?](https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:05pm UTC](https://community.dockflow.com/t/why-cant-a-partner-see-an-order-in-their-action-center/135 "2026-11-06T15:05:02Z")
Two separate things control this, and they fail differently. The workflow. An order belongs to a workflow. A partner only sees orders in workflows they are set up for. If a forwarder has access to one workflow and the … --- ## [Why is a discharged container missing from Discharged at POD?](https://community.dockflow.com/t/why-is-a-discharged-container-missing-from-discharged-at-pod/134)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:04pm UTC](https://community.dockflow.com/t/why-is-a-discharged-container-missing-from-discharged-at-pod/134 "2026-11-06T15:04:45Z")
The Discharged at POD view shows containers that are discharged and not yet picked up. Containers already returned empty have moved on and correctly drop out of it. If a container is missing from that view, check whet… --- ## [Why does my tradeflow show a transhipment the carrier skipped?](https://community.dockflow.com/t/why-does-my-tradeflow-show-a-transhipment-the-carrier-skipped/133)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:04pm UTC](https://community.dockflow.com/t/why-does-my-tradeflow-show-a-transhipment-the-carrier-skipped/133 "2026-11-06T15:04:28Z")
A routing can list a transhipment that the carrier later drops. The carrier’s own site sometimes keeps showing the original call for a while. A tradeflow can therefore show a leg that no longer happens, or show a routi… --- ## [Why did an actual arrival date change back after the carrier withdrew it?](https://community.dockflow.com/t/why-did-an-actual-arrival-date-change-back-after-the-carrier-withdrew-it/132)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:04pm UTC](https://community.dockflow.com/t/why-did-an-actual-arrival-date-change-back-after-the-carrier-withdrew-it/132 "2026-11-06T15:04:11Z")
Carriers occasionally publish an actual arrival or departure and retract it later the same day. Dockflow records what was received at the time, so a value can appear, then change back. If a date looks like it moved bac… --- ## [Why does Dockflow show an older ETA than the carrier's page?](https://community.dockflow.com/t/why-does-dockflow-show-an-older-eta-than-the-carriers-page/131)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:03pm UTC](https://community.dockflow.com/t/why-does-dockflow-show-an-older-eta-than-the-carriers-page/131 "2026-11-06T15:03:53Z")
A carrier’s change does not appear in Dockflow at the same moment. If a carrier revises an ETA, Dockflow can show the previous value for a while. This is visible as a lag of a few days in the worst case, and it explains… --- ## [Which source wins when Dockflow, the carrier and the terminal disagree?](https://community.dockflow.com/t/which-source-wins-when-dockflow-the-carrier-and-the-terminal-disagree/130)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:03pm UTC](https://community.dockflow.com/t/which-source-wins-when-dockflow-the-carrier-and-the-terminal-disagree/130 "2026-11-06T15:03:36Z")
Not the one you happen to be looking at. Dockflow resolves competing readings by three rules, in order: An actual beats an estimate, whichever source it came from. A confirmed event is never overridden by a predictio… --- ## [Why does my tradeflow show an ETA for a transhipment port instead of the port of discharge?](https://community.dockflow.com/t/why-does-my-tradeflow-show-an-eta-for-a-transhipment-port-instead-of-the-port-of-discharge/129)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:03pm UTC](https://community.dockflow.com/t/why-does-my-tradeflow-show-an-eta-for-a-transhipment-port-instead-of-the-port-of-discharge/129 "2026-11-06T15:03:19Z")
If a tradeflow shows an ETA you did not expect, check whether it belongs to a transhipment port rather than the final destination. Dockflow shows the transhipment ETA when it has one, so you are not left without any ar… --- ## [Why is my ATA wrong when the carrier only publishes discharge?](https://community.dockflow.com/t/why-is-my-ata-wrong-when-the-carrier-only-publishes-discharge/128)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:03pm UTC](https://community.dockflow.com/t/why-is-my-ata-wrong-when-the-carrier-only-publishes-discharge/128 "2026-11-06T15:03:02Z")
This is the most frequent single cause of a “wrong ATA” report. At the port of discharge there are two distinct datapoints: Vessel arrival (ATA) - the ship arrives Discharge - the container comes off the ship These a… --- ## [Why do I see different arrival times for the same container?](https://community.dockflow.com/t/why-do-i-see-different-arrival-times-for-the-same-container/127)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\ **Replies:** 0\ **Last updated:** [November 6, 2026, 3:02pm UTC](https://community.dockflow.com/t/why-do-i-see-different-arrival-times-for-the-same-container/127 "2026-11-06T15:02:44Z")
You can see three arrival times for one container, and all three can be right. Terminal - the berth ETA. The moment the vessel moors. Carrier - often a “Final Destination Hub” time, meaning the container is available a… [Next page](https://community.dockflow.com/tag/may-be-outdated/23.md?match_all_tags=true&page=1&tags%5B%5D=may-be-outdated)