# \#no-tracking-data
**URL:** https://community.dockflow.com/tag/no-tracking-data/4.md
[Latest](https://community.dockflow.com/latest.md) · [Categories](https://community.dockflow.com/categories.md) · [Tags](https://community.dockflow.com/tags.md)
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## [Why does a shipment exist but not appear in my Dockflow view?](https://community.dockflow.com/t/why-does-a-shipment-exist-but-not-appear-in-my-dockflow-view/153)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\
**Replies:** 0\
**Last updated:** [November 6, 2026, 3:15pm UTC](https://community.dockflow.com/t/why-does-a-shipment-exist-but-not-appear-in-my-dockflow-view/153 "2026-11-06T15:15:58Z")
The shipment exists and has data, but it is not in your view. Dockflow deactivates a tradeflow once transport is complete, for example after the container has been returned empty, and dashboards filter to active shipme…
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## [Why can’t I track my tradeflow reference if it never reached Dockflow?](https://community.dockflow.com/t/why-can-t-i-track-my-tradeflow-reference-if-it-never-reached-dockflow/152)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\
**Replies:** 0\
**Last updated:** [November 6, 2026, 3:15pm UTC](https://community.dockflow.com/t/why-can-t-i-track-my-tradeflow-reference-if-it-never-reached-dockflow/152 "2026-11-06T15:15:41Z")
Here the tradeflow is not empty, it does not exist. Nothing can be tracked because nothing arrived. Two possibilities, and they are worth separating before anyone starts investigating: It was never sent. Support can …
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## [Why are containers from my booking or B/L not being tracked?](https://community.dockflow.com/t/why-are-containers-from-my-booking-or-b-l-not-being-tracked/151)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\
**Replies:** 0\
**Last updated:** [November 6, 2026, 3:15pm UTC](https://community.dockflow.com/t/why-are-containers-from-my-booking-or-b-l-not-being-tracked/151 "2026-11-06T15:15:24Z")
Your account may have the setting “Do not import unknown containers from booking and B/Ls” enabled. With it on, Dockflow tracks only the containers you explicitly include in your upload, and ignores any other container…
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## [Why is there no vessel name or ETA for my destination leg?](https://community.dockflow.com/t/why-is-there-no-vessel-name-or-eta-for-my-destination-leg/150)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\
**Replies:** 0\
**Last updated:** [November 6, 2026, 3:09pm UTC](https://community.dockflow.com/t/why-is-there-no-vessel-name-or-eta-for-my-destination-leg/150 "2026-11-06T15:09:23Z")
A shipment can be tracking correctly and still show no vessel name and no ETA for the destination, because the carrier has only confirmed the earlier part of the route. A typical case: the carrier has confirmed the dee…
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## [Why does my carrier return almost nothing at B/L level but answer properly by container number?](https://community.dockflow.com/t/why-does-my-carrier-return-almost-nothing-at-b-l-level-but-answer-properly-by-container-number/149)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\
**Replies:** 0\
**Last updated:** [November 6, 2026, 3:09pm UTC](https://community.dockflow.com/t/why-does-my-carrier-return-almost-nothing-at-b-l-level-but-answer-properly-by-container-number/149 "2026-11-06T15:09:05Z")
Some carriers return a full transport plan when you ask by B/L. Others return almost nothing at B/L level: no containers, no milestones, sometimes only the port of loading and port of discharge. The same carrier will o…
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## [Why does Dockflow show nothing when the carrier doesn't recognise my B/L?](https://community.dockflow.com/t/why-does-dockflow-show-nothing-when-the-carrier-doesnt-recognise-my-b-l/148)
**Author:** [@dockflow](https://community.dockflow.com/u/dockflow)\
**Replies:** 0\
**Last updated:** [November 6, 2026, 3:08pm UTC](https://community.dockflow.com/t/why-does-dockflow-show-nothing-when-the-carrier-doesnt-recognise-my-b-l/148 "2026-11-06T15:08:48Z")
This is the most common cause of a shipment with no data. If the carrier does not recognise the B/L or booking number you supplied, Dockflow has nothing to show. Three variants, all seen regularly: A mistyped B/L. A …