Status: Fixed since October 2026
How to recognise it
An MSC shipment showed an unexpected stop at a specific port in a country where MSC had only named the country, for example India or Algeria.
Which shipments this affects
MSC shipments where MSC sent a location with a country but no city, such as India or Algeria. Locations with a named city were not affected. Matching such a location to a port could add a leg to the planned journey.
Cause
MSC sometimes sends a location as a country only, with the city left empty.
What changed
A location MSC gives as a country only is now shown as that country, never matched to a particular port.
Is past data corrected?
No. The fix applies to new events; earlier events keep their original wording.
How to check your shipment
Look at the route of the shipment. A location that MSC names only by country now shows as that country. If a port on a new route does not match your booking or MSC’s own tracking, send support the shipment reference.
Do you need to do anything?
Nothing.
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