Status: Fixed since July 2026
How to recognise it
While the problem existed, arrived shipments with automatic CO2 calculation enabled showed no CO2 data in the Sustainability tab. Total carbon emission on a shipment showed 0.00 tons even though the vessel had already arrived and tracking was complete. Extracted reports could show shipments with no km and CO2 calculation.
Which shipments this affects
Arrived shipments on accounts with an active CO2 automation. It did not affect every shipment on those accounts; only a subset was missed.
What changed
CO2 emission values now appear for arrived shipments when automatic calculation after arrival is enabled. Affected shipments show values in the Sustainability tab after arrival.
Is past data corrected?
No. The fix applies from that month on; earlier data stays as it was.
How to check your shipment
Open an arrived shipment and check the Sustainability tab. If CO2 values are still missing, contact support with the shipment details.
Do you need to do anything?
Nothing.