Dockflow notifications can only be sent to registered Dockflow users, so an external address cannot receive them. Recipients are configured per flag, not as a client-level CC list.
To include another person who is a registered Dockflow user:
- Go to Automations, open the Flags tab, find the flag, and open Configure Notifications.
- Pick Direct Email or Daily Report.
- Choose the recipient type: Never, Lead Contact, Team, or Always with specific users. You can also set a Backup Contact.
- Save. Changes take effect for future flag assignments.
If the address still receives nothing, check spam or junk folders, verify the user profile email, confirm the flag is not set to Never, review the recipient selection, check the delivery method, validate that the flag is being set, and test with a sample flag assignment.
Example
A forwarder wants a colleague to see every alert for one flag. The colleague is a registered Dockflow user. The forwarder opens that flag’s notification settings, chooses Always, selects the colleague, and saves. If the colleague’s address is external, it cannot receive the notification; the forwarder checks the profile email and spam folder instead.