Last updated: 5 November 2026
This notice covers the Dockflow Community at community.dockflow.com. The Dockflow website privacy policy (Dockflow Privacy Policy | Dockflow) covers the website; customer use of the Dockflow platform is covered by customer agreements.
Controller. Dockflow BV, The Beacon, Sint-Pietersvliet 7, 2000 Antwerpen, Belgium – [email protected].
What we process and why.
| Data | Purpose | Legal basis |
|---|---|---|
| Account data: email, username, password hash, or your Dockflow login identifier | Running your account, sign-in | Contract (these terms) |
| Your posts and reactions | Publishing them in the Community; translating them | Contract |
| Technical data: IP address, browser, timestamps | Security, spam and abuse prevention | Legitimate interest |
| Questions you post | Creating a support ticket so our team can answer | Legitimate interest |
| Email notifications you choose to receive | Sending them | Contract / consent |
| Usage data (pages viewed, anonymised) | Improving the Community | Legitimate interest |
Public by design. Your posts and chosen username are public and indexed by search engines. We do not publish a member list or member profiles. You can post anonymously.
Service providers (processors).
| Provider | Role | Location |
|---|---|---|
| Google Cloud | Hosting the Community and its backups | EU (Belgium region) |
| Cloudflare | Network security and delivery | Global |
| MailerSend | Sending account and notification emails | EU/US |
| HubSpot | Support tickets created from questions you post | US/EU |
| OpenRouter, and the AI model providers it routes to (including DeepSeek) | Automatic translation of public posts; spam detection | Outside the EU |
Only public post content is sent for translation. Transfers outside the EU/EEA rely on Standard Contractual Clauses or an adequacy decision where available.
Retention. Account data is kept while your account exists. Posts stay until you or we delete them. Server logs are kept up to 30 days; backups up to 90 days.
Your rights. Access, correction, deletion, restriction, objection and portability. You can delete or anonymise your account in your account settings, or ask us at [email protected]. You can complain to the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be).
Cookies
The Community uses only cookies that are needed for it to work: to keep you signed in, to protect forms against forgery, and to remember your preferences (such as language and theme). Cloudflare may set a security cookie to protect against abuse. We measure page visits with Dockflow’s own analytics, without cookies and without identifying you. We do not use advertising or third-party analytics cookies in the Community, so no consent banner is needed. You can delete cookies in your browser; you will then be signed out.