Status: Fixed since August 2026
How to recognise it
While the issue existed, you could sign in successfully and then be signed out as soon as the app opened. The Action Center could sign you out. Opening a tradeflow that had already been deleted could also sign you out, even when the screen said the tradeflow did not exist. Some users could not stay signed in at all.
Which shipments this affects
Any user opening the Action Center or a deleted tradeflow could see this.
What changed
Dockflow now keeps you signed in after a successful sign-in. An authorisation error from a data screen no longer signs you out or clears your session. Opening a deleted tradeflow now shows not found or forbidden instead of signing you out.
Is past data corrected?
Nothing to correct: the change affects how new data is read.
How to check your shipment
Sign in and open the Action Center. If you stay signed in, the fix is working. Open a tradeflow that no longer exists. If you see not found or forbidden and stay signed in, the fix is working. Contact support if you are still signed out after a successful sign-in or after opening the Action Center.
Do you need to do anything?
Nothing.