Your account may have the setting “Do not import unknown containers from booking and B/Ls”
enabled. With it on, Dockflow tracks only the containers you explicitly include in your upload,
and ignores any other container the carrier links to that booking or B/L.
The setting exists for two good reasons:
- A booking holds several containers, each belonging to a different customer, and you create a
separate tradeflow per container. - A booking holds several containers but you are responsible for only one, and you do not want the
others appearing in your dashboard.
The side effect is that if you upload only a booking or B/L and no container numbers, nothing gets
tracked. It also explains missing automation emails, since there are no containers to trigger them.
There is a second, subtler case. If a shipment already has one booking and a second booking is
added later, the containers on that second booking count as unknown and are skipped.
What to do: either supply the container numbers with your upload, or turn the setting off
yourself under Power Settings → Organisation.
Example
A user uploads a booking or B/L without container numbers while the “Do not import unknown containers from booking and B/Ls” setting is enabled. Dockflow tracks only containers explicitly included in the upload, so the carrier-linked containers are ignored. Because no containers are tracked, automation emails are not triggered. Supplying container numbers or turning the setting off under Power Settings → Organisation resolves it.