If an order re-enters “Suggest Sailing” with status Not started after the sailing was already
suggested, confirmed and booked, check whether your source system re-sent the order.
Re-sending order data with an updated requested ETA causes the workflow to re-evaluate, and that
can reopen an earlier step. Even a small change to the requested ETA is enough. The step reopens
regardless of how far the shipment has progressed, including after the vessel has sailed.
What to do: if this happens routinely, look at how often your system re-sends orders and
whether the requested ETA changes with each send.
Example
An order was already suggested, confirmed, and booked. The source system then re-sent the order data with a small requested ETA change. The workflow re-evaluated and reopened an earlier step, returning the order to Suggest Sailing with status Not started even though the shipment had progressed. If this happens routinely, check re-send frequency and ETA changes.