The shipment exists and has data, but it is not in your view. Dockflow deactivates a tradeflow once
transport is complete, for example after the container has been returned empty, and dashboards
filter to active shipments by default.
What to do: change the filter to include inactive tradeflows. If a tradeflow was deactivated
while transport was still running, that usually means the reference on it described a completed
journey. Check which containers actually belong to it, then ask support to reactivate it.
Example
A user finds that a shipment exists and has data, but it is missing from the dashboard. The dashboard is filtered to active shipments, and the tradeflow was deactivated after the container was returned empty. Changing the filter to include inactive tradeflows makes the shipment visible.