Check that the differentiators you ticked on Monitor dwell are the ones you actually want. Every
differentiator you add makes rules more specific, so a rule set at country level will not match if
the step also differentiates on port.
Example
You set a rule at country level, but the step also differentiates on port. Because every differentiator you add makes rules more specific, the country-level rule will not match. Check the differentiators ticked on Monitor dwell and confirm they are the ones you actually want.