A shipment can be tracking correctly and still show no vessel name and no ETA for the destination,
because the carrier has only confirmed the earlier part of the route.
A typical case: the carrier has confirmed the deep-sea leg to the transhipment port and named the
vessel for it, but has not yet decided or published the feeder leg onwards. Until they do, there is
no vessel and no ETA for that leg to show. Dockflow shows what the carrier publishes.
What to do: nothing. It fills in once the carrier releases the leg.
While the final leg is unconfirmed, Dockflow still shows the ETA at the transhipment port, so you
are not left without an arrival indication. Be aware this is the transhipment port and not the
port of discharge. See ETA definitions for the distinction.
Example
A shipment has a carrier-confirmed deep-sea leg to the transhipment port with a vessel named, but the feeder leg onwards is not released. Dockflow shows no vessel and no ETA for the final leg until the carrier publishes it. Meanwhile, it shows the ETA at the transhipment port, not the port of discharge.