Dockflow Community

Topic		Replies	Views	Activity
Why is my container shown in the wrong place when the carrier's location code and name disagree? How-to Q&A area-tracking-data , data-is-wrong		0	0	November 6, 2026
Why does the same event date keep alternating between the same values across updates without converging? How-to Q&A area-tracking-data , data-is-wrong		0	0	November 6, 2026
Why did a confirmed time change by days after the event? How-to Q&A area-tracking-data , data-is-wrong		0	0	November 6, 2026
Why does a Dockflow value stay behind the carrier page after repeated refreshes? How-to Q&A area-tracking-data , data-is-wrong		0	0	November 6, 2026
Who enters the delay reason on a cargo availability advice? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
How do I reset an order so the supplier can submit a new cargo availability date? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
Why does a completed step reopen by itself after booking? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
Why is an order still active in Dockflow after I cancelled it in my ERP? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
Why does my order show as waived instead of completed? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
Why doesn't an order with no container assigned appear in the Containers view? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
Why can't a partner see an order in their Action Center? How-to Q&A orders-and-tasks , area-action-center		0	0	November 6, 2026
Why is a discharged container missing from Discharged at POD? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Why does my tradeflow show a transhipment the carrier skipped? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Why did an actual arrival date change back after the carrier withdrew it? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Why does Dockflow show an older ETA than the carrier's page? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Which source wins when Dockflow, the carrier and the terminal disagree? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Why does my tradeflow show an ETA for a transhipment port instead of the port of discharge? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Why is my ATA wrong when the carrier only publishes discharge? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
Why do I see different arrival times for the same container? How-to Q&A data-differs-from-carrier , area-tracking-data		0	0	November 6, 2026
How do I share a tradeflow with a partner, and what can they see? How-to Q&A area-tradeflow-management		0	0	November 6, 2026
How do I get a historical Excel extract of all containers and B/Ls over a past period? How-to Q&A area-reports-emails		0	0	November 6, 2026
How do I remove an old forwarder or partner sharing from a tradeflow? How-to Q&A area-tradeflow-management		0	0	November 6, 2026
When do missing-document flags for suppliers become active, do they work without a container number, and can I get a weekly report instead of a daily one? How-to Q&A area-automations		0	0	November 6, 2026
How is the lead contact user matched in an Excel import? How-to Q&A area-data-import		0	0	November 6, 2026
Where can I generate an API key if I cannot find it in the settings menu? How-to Q&A area-api-integration		0	0	November 6, 2026
How do I change an automated dashboard report from daily to weekly? How-to Q&A area-reports-emails		0	0	November 6, 2026
Can I enable or copy notification flags and automations for a new partner myself? How-to Q&A area-automations		0	0	November 6, 2026
How do I filter the dashboard overview by partner or customer name? How-to Q&A area-dashboard-ui		0	0	November 6, 2026
How do I share notifications with colleagues or partners? How-to Q&A area-reports-emails		0	0	November 6, 2026
Why can’t I see my recent shipments, and how do I fix inactive tradeflows? How-to Q&A area-users-access		0	0	November 6, 2026